Shipping and returns

Our orders are shipped three times a week via CTT Expresso and UPS, depending on their destination.
When we ship your order, you will receive an email notification containing the order identification code and a link so you can track its progress.
You will also receive an SMS informing you of the day your order will be delivered.

Orders destined for countries outside the European Union may be subject to customs control and may require the payment of fees charged in the destination country. The costs of any customs fees are the responsibility of the customer, depending on the customs policies of each country.

If you have any questions regarding shipping, please contact us.

Shipping and estimated transit times

Mainland Portugal: delivered by CTT express in approximately 24-48 hours;
Portuguese Islands: delivered by air carrier in a variable time frame depending on the destination;
Mainland Spain: delivered by CTT express in approximately 48 hours;
Europe: delivered by UPS within 3 to 7 working days, depending on the destination;
Rest of the world: shipped by regular post, CTT Express or UPS, depending on the destination;

Shipping costs

In general, the shipping cost is calculated automatically in your shopping cart, according to the total weight of the order, destination and other specific factors that may apply.
We offer free shipping for large equipment such as looms, spinning wheels and carding machines for mainland Portugal, mainland Spain and some European countries.

Return policy

You may choose to cancel your order within 14 days of receipt without explanation. Once cancelled, you have a further 14 days to return the product(s). Returned products will be fully refunded, excluding the initial shipping costs. However, the cost of returning the item from your location to the online shop is your responsibility. To ensure a successful return, please make sure that the product, along with all accessories, is unused, in its original condition and in its original packaging.

Please contact us to initiate the return process. Once we have received the returned product in good condition, we will refund the order value within 14 days.

Waste reduction policy

#1 Reuse of packaging

As a way of reducing our ecological footprint, we have a policy of reusing packaging material when shipping our orders, thus reducing the consumption of packaging material that would otherwise be discarded. It is therefore normal for you to receive your order in non-standard packaging. These packages are usually marked with a stamp that says ‘Recycled Packaging’. This means that this material has already been used more than once (and may be used again, by you).

2# Less plastic

Whenever possible, we try not to use plastic in the packaging of our orders. When absolutely necessary, we like plastic and paper to be easily separable so that they can also be reused by the customer or recycled.

Therefore, many of our orders are sent packaged in multiple layers of paper, and when it becomes necessary to package something more fragile, we use plastic that is easy to separate and, therefore, easy to reuse or recycle.

#3 Less disposable material

We also believe that less is more. We like to keep the production and shipping of labels to a minimum. Although they are an interesting touch, we have to be honest and admit that product labels are quickly discarded.

All the information you would find on the product label (and more!) can be permanently consulted on our website.

Our orders are usually sent with the seasonal postcard and a simple but very sincere thank you note.

We appreciate your understanding!