Refund policy

If the product you wish to return was purchased as part of a promotional campaign and you therefore received an offer. If this is the case, the customer must return not only the product in question, but also the gift that was given to them with their purchase. Both products must comply with the aforementioned guidelines.

The item(s) must be sent to the following address:

Saber Fazer - Rua da Aliança 144, 4250-028 Porto, Portugal

The return of incomplete, damaged or scratched products, as well as products without the original packaging and/or label, or products with evidence of having been used, will not be accepted.
Each item to be returned must therefore be shipped under the conditions listed above, and the freight forwarder's label must be affixed to the original shipping box, or another alternative that guarantees the product's good preservation, which will be destroyed once the state of preservation of the returned product(s) has been confirmed.
If any of the above conditions are not met, the customer will lose the right to a refund, in which case they will have 10 days to collect the item(s) in question from the premises indicated above, bearing the cost of collection.
The pick up must be carried out by a shipping company hired by the customer as it is not possible for individuals to collect the order in person, even if they are the customer themselves.
If any item is not received under the above conditions, the customer will lose the right to a refund and will have 10 days to collect the item(s) from the premises indicated above, bearing the cost of collection.

Refund methods
Barbot e Bernardo Lda will do its utmost to reimburse the customer promptly, subject to a maximum period of 15 days from receipt of the order at our premises.

Return costs
If Barbot e Bernardo Lda is notified and it is confirmed that there has been an error in the product(s) dispatched or that the product(s) have been dispatched with a defect, Barbot e Bernardo Lda will bear the cost of the return.